Refund Policy
Last Updated: January 13, 2026
1. No Refund Policy for Digital Services
Mintora Artworks provides custom digital design services that are specifically created for each client. Due to the custom, non-tangible nature of our services, all sales are final with no refunds once the project enters production.
Digital Products Are Non-Refundable
Custom design work cannot be resold or reused like physical goods.
2. Limited Refund Window (Pre-Production)
| Timeframe | Project Status | Refund Amount | Reason |
|---|---|---|---|
| 0-24 hours | Before project brief submitted | 95% | 5% processing fee (Shopify) |
| 24+ hours | After brief submitted | 0% | Production queue entered |
| Anytime | Files delivered | 0% | Service completed |
3. Production Queue Commitment
Mintora Artworks operates on a limited-capacity basis to ensure premium quality. Once your brief is submitted, your project is locked into our workflow, triggering immediate allocation of professional resources:
Resource Lock
A lead designer is dedicated exclusively to your project timeline.
Capacity Block
We stop accepting other clients for your reserved time slot.
Setup Costs
Internal project infrastructure and asset sourcing begin immediately.
4. What You Receive Instead of Refunds
3-Year Perfection Warranty
Free updates as your business evolves
Unlimited Refinements
After initial 2 revision rounds
Full Source Files
Figma, Adobe Illustrator, editable assets
5. Exceptions (Rare Circumstances)
Refund May Be Considered If:
| Situation | Requirements | Resolution |
|---|---|---|
| Non-delivery after 60 days | Proof of brief submission | Full refund OR completed project |
| Files don't open (technical fault) | Attempted 3x download | Immediate re-delivery |
| Force majeure (30+ days delay) | Documented circumstances | Pro-rata refund |
Discretionary: All exception refunds at Mintora's sole discretion. Processing takes 5-10 business days.
6. Chargeback Policy
We do not honor chargebacks. All disputes must go through our support (connect@mintora-artworks.com). Unauthorized chargebacks will result in:
- Service termination
- Collections action for full amount + fees
- Legal action in Colorado courts
- Blacklisting from future services
7. EU Consumer Rights Notice
EU consumers have 14-day withdrawal rights for off-the-shelf digital content. Our custom design services are expressly excluded as they are:
- Produced specifically at your direction
- Delivered immediately upon brief approval
- Non-standardized digital content
Per EU Directive 2011/83/EU Article 16(c)
8. Contact for Refund Requests
Refund Department
Address
6 S Tejon St
Colorado Springs, CO 80903
United States
Response within 48 hours. All requests reviewed case-by-case.